If you’re visiting this, it’s probably because you see a charge on your credit card, and this website address is listed next to it.
This is the support website for Options Members. You purchased one of our life coaching products, most likely OPTIONS by Rich James.
If you have any questions, or would like cancel or refund an order, please email us or submit a support ticket below and one of our dedicated customer happiness team will get back to you asap.
Our Products
You might know us better by one of the products you purchased from us…
OPTIONS
Our flagship course which has helped thousands of guys improve their communication skills over text messaging and social media.
IG Ignition
Ed Hudson’s system for making your Instagram better connected and good for networking opportunities.
Options Academy
The monthly video course that’s all about confidence growth and reaching your goals in business, relationships and life.
Billing Questions
If you have a charge from our website on your credit card, then you’ve come to the right place.
What Is This Charge On My Card?
You, or someone in your family, purchased one of our products. If it was you, well… you probably remember doing so. If it wasn’t you, then please ask your son or husband (yes, this happens more often then you might think).
Why Are There Multiple Charges on My Card?
Did you buy any additional products from us? We sometimes give you the option of adding complementary products to your purchases. If you see multiple charges, then you took us up on that.
What Is Your Refund Policy?
If you’re not happy with your purchase, you get your money back, simple as that. And we’ll honor that for a 60 days from the original date of your purchase. Simply put, we don’t want your money if you don’t find value in our stuff.
So how do I know what I actually bought from you?
You just need to look at the emails you received on the date of your original purchase. Search in your inbox for this exact phrase: “Order Confirmation”. That will pull up the invoices we sent your way. Or, just contact us and we’ll let you know!
Hmmm, I’m Gonna Just Call My Bank To Contest The Charges…
We can’t stop you, but we will contest the chargeback, and we usually win (we keep good records). Here’s a better idea: contact us instead at support@mwo.media. We’ll promptly refund you, and rather than deal with a banking rep, you’ll get to talk to one of the awesome, friendly people from our team.
But Seriously, Someone Stole My Card And Bought Your Stuff…
In that case, yes, contact your bank. But please contact us too. We take fraud very seriously – it hurts our business and it’s just not cool – and we work with our banking partners to help track down credit card thieves.
Access Your Stuff
Looking for Your Login information? Or want to buy more?
Options Members Login
All of our products are delivered in our secure membership website, which is located at optionsmembers.com. Your login is the email address you used when you made a purchase. And your unique password was sent to you in an email called “Your Login Details for Options Texting Course”. Or alternatively, if you’ve forgotten your password, please reset it via this link: Reset Your Password
Ordering DVDs
At present time, we don’t offer any of our products on DVD or Blu-Ray. We’re working on that, but for now, they’re all in the cloud. When we begin to print physical copies, we will notify our customers by email.
I Want to Buy Another Program From You Guys…
Awesome. We get excited when guys get excited about learning more from us. For now, just contact the friendly folks on our help desk and they’ll be happy to help you make your purchase.
Contact Us
Still need to get in touch with a question, billing issue, or request? No problem – just give us a call, or send a message below and we’ll get back to you promptly within 24 hours.
Submit A Support Ticket
Office
MWO Media LLC
175 SW 7th St Suite 1517
Miami FL 33130 USA
Email
support@mwo.media
Phone
+ 1 (888) 371 2943